Returns and Exchanges for Products:

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• You have 30 days from your purchase date to request an exchange or refund.

• We only replace items if they are defective or damaged. If you need an exchange, please email us at hello@loopla.com.au.

• Unfortunately, we can’t offer returns or exchanges for change of mind.

• Important Notes for Product Returns:

  • Please don’t send your purchase back to the manufacturer (if applicable).

  • You will need to cover the shipping costs for returning your item, and these costs are non-refundable.

  • Depending on your location, the time it may take for your exchanged product to reach you can vary.

  • If you’re returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee receipt of your returned item without tracking.

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Mentoring Programs:

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• We don’t offer refunds for our mentoring programs.

• If you book a group mentoring program and we don’t reach the minimum number of participants, don’t worry! You’ll receive a 1:1 mentoring session instead. We believe in giving you the best support possible, even if it means a change in format.

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Online Classes:

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• No refunds are available for online classes. We put a lot of love and effort into our online content and hope you enjoy it as much as we do!

 

Workshops:

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• Refunds for workshop registration are available up to 7 days before the scheduled workshop date. To request a refund, please email us at hello@loopla.com.au.

• Refunds requested within 7 to 3 days of the workshop date will receive a credit towards a future workshop, minus a $30 administrative fee.

• Requests for refunds made within 3 days of the scheduled workshop date will not be eligible for a refund or credit. However, you may transfer your ticket to another person.

• Refunds will be issued to the original payment method used during registration.

• If Loopla cancels a workshop, you’ll be offered a choice of a credit for a future workshop or a full refund of the registration fee. Notification of workshop cancellation will be provided via email to all registered participants.

• Make-up classes for missed workshops are not available. Participants who miss a workshop session will not be eligible for a refund or credit towards future workshops.

• Workshop registrations are transferable to another individual if you are unable to attend. Please notify us in advance of any changes to the registered attendee.

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By purchasing a product, booking a mentoring session, or registering for an online class or workshop with Loopla, you agree to our terms of this refund policy. If you have any questions or concerns, feel free to reach out to us at hello@loopla.com.au

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Thank you for understanding and for being a part of the Loopla community!